Mount Image Pro Knowledgebase

Trouble shooting mounting an EnCase image

If you have trouble mounting an image, follow these trouble shooting steps...

Are you running the latest version of MIP?

We regularly release updates to MIP. Check to see that you have the latest available version. The easiest way to do this is to run the program and click on the UPDATE button on the main program screen. Or, you can download the latest version of Mount Image Pro from this website.

Can you mount other images?

Check to see if the problem relates to all image files, or just the specific image file that you cannot mount.

Check to see that the MIP driver is installed correctly

MIP operates via a system driver. To make sure that the drive is installed correctly, do the following:

Run the program in Windows. Click on HELP > ABOUT > DRIVER to view the driver information.

Now check the driver information in DOS. Open a Command Line (DOS) window (Is mip.exe is on the "Path" environment variable? If it isn't then you will need to type in long DOS commands. The MIP Help File gives details how to add MIP to the path). Type the following commands:

  1. MIP REMOVE (removes the MIP driver)
  2. MIP INSTALL (installs the MIP driver)
  3. MIP STATUS (provides the status of the MIP driver)

Now try and mount the problem image in DOS:

  1. MIP MOUNT {image file name of the E01 file}.
  2. MIP VIEW {image file name of the E01 file} and examine the results. You should see the available partitions within the image set.

Where are your image files located?

Do the image files reside on a "compressed" or "encrypted" drive or folder. MIP may not mount the images when they are under control of another process like compression or encryption.

Still can't mount the image?

If you still cannot mount the image files the output you receive from the above commands to us using the email link on this page. Either screen dump them or pipe the results into a file and send that.