Troubleshooting - Mounting an Image

Troubleshooting Image Mounting:

Please follow these steps to troubleshoot the issue:

  1. If you have EnCase, Forensic Tool Kit, SMART, or another forensics application, try and open the image to ensure that the image file is not corrupt and opens normally.

  2. Make sure that the image file you are trying to mount do not reside on a compressed or encrypted drive or folder.  MIP may not mount an images if it is under control of another process like compression or encryption.

  3. If you a mounting the image over a network, try moving the image to a local drive to eliminate network problems from the equation. Or, test the location from which the image is being mounted by placing a small image that is known to open (e.g. a floppy disk image)  in the same path. Does this image open ok? If not, it may be an issue related to the image location / path.

  4. When mounting the image, try selecting the options to mount as a "Physical only". This will ignore partitions inside the image and present the physical drive only - does the physical drive mount?

  5. Try mounting the image using the DOS Command Line (CLI) option instead of the GUI or Right Click functionality.  The CLI is more flexible and gives you complete control.  For example try the following (when using the CLI it will assist if MIP is on the "Path" environment variable, otherwise you will need to type in long commands. Learn more here.):

i). Open a command prompt.

ii). Type the following command and examine the results.  You should see the available partitions within the image set:

MIP4 VIEW {image file name of the E01 file}

iii). Try mounting from the command line using the following:

MIP4 OPEN * {image file name of the E01 file}

If you are still not able to mount the image, please contact support. Please note that it will assist if you can provide the following information: